What is Priority Support and how do I get it?
Priority Support is an add-on that gets you a reply within 1 business day instead of 5, with your requests at the front of our queue; add it under Account, then Billing, then Add-ons.
Priority Support is $5 a month or $50 a year, plus applicable taxes. Support is still by email, like every plan.
Steps
Open Add-ons
Go to Account → Billing and scroll to Add-ons.
Add Priority Support
On the Priority Support card choose Monthly or Yearly and click Add. Pay on the secure checkout page.
Send requests as usual
Use Help & support → New request. Requests sent while the add-on is on get a reply within 1 business day.
Questions
Does it change requests I already sent?
It applies to requests sent or reopened while the add-on is on.