# What is Priority Support and how do I get it?

> Priority Support is an add-on that gets you a reply within 1 business day instead of 5, with your requests at the front of our queue; add it under Account, then Billing, then Add-ons.

- Product: RealtyTerminus (DIY real estate websites)
- Category: Account & support
- Plan: Basic, MLS or Builder plan + Priority Support add-on
- Where in the admin: https://my.realtyterminus.net/account/billing#addons
- Updated: 2026-10-18
- Web page: https://www.realtyterminus.com/help/what-is-priority-support

Priority Support is $5 a month or $50 a year, plus applicable taxes. Support is still by email, like every plan.

## Steps

1. **Open Add-ons.** Go to **Account** → **Billing** and scroll to **Add-ons**.
2. **Add Priority Support.** On the **Priority Support** card choose **Monthly** or **Yearly** and click **Add**. Pay on the secure checkout page.
3. **Send requests as usual.** Use **Help & support** → **New request**. Requests sent while the add-on is on get a reply within 1 business day.

## Questions

### Does it change requests I already sent?

It applies to requests sent or reopened while the add-on is on.

## Related

- [How to send a support request](https://www.realtyterminus.com/help/how-to-send-a-support-request.md)
- [How to add an add-on (or several at once)](https://www.realtyterminus.com/help/how-to-add-an-add-on.md)

Source: https://www.realtyterminus.com/help/what-is-priority-support · RealtyTerminus Help Centre · last updated October 18, 2026