Account & support
Your profile and password, support requests and Priority Support.
How to change your name, phone or sign-in email
Go to Account, then Profile, edit your first name, last name, phone or brokerage under Your details and click Save details; to change your sign-in email, contact support.
Every plan
How to change your password
Go to Account, then Profile, enter your current password and a new one twice under Change password, and click Change password.
Every plan
How to reset a forgotten password
On the sign-in page click Forgot password?, enter the email you signed up with and click Send reset link, then follow the link in the email to choose a new password.
Every plan
How to send a support request
In your admin go to Account, then Help & support, click New request, pick a topic, write a subject and message, attach screenshots if they help, and click Send request; we reply by email within 5 business days.
Every plan, including Free
What is Priority Support and how do I get it?
Priority Support is an add-on that gets you a reply within 1 business day instead of 5, with your requests at the front of our queue; add it under Account, then Billing, then Add-ons.
Basic, MLS or Builder plan + Priority Support add-on