# How to set up your website assistant

> Go to Website, then AI assistant: set the assistant’s name and tone, your charter, your do’s and don’ts, the greeting and suggested questions, and when it hands visitors to you. Click Save.

- Product: RealtyTerminus (DIY real estate websites)
- Category: Design & branding
- Plan: The AI free month or the Website AI add-on
- Where in the admin: https://my.realtyterminus.net/website/ai
- Updated: 2026-10-28
- Web page: https://www.realtyterminus.com/help/how-to-set-up-your-website-assistant

Website AI is an expert for your clients, on your website. It answers visitors directly, 24/7, from your listings and the MLS® feed, and turns chats into leads. It doesn’t wait for your approval, so on this page you decide how it speaks and what it must always and never do. The same settings are used by Ask AI in your admin. A preview on the right shows how it will look on your website.

## Steps

1. **Open AI assistant.** Go to **Website** → **AI assistant**.
2. **Personality.** Type an **Assistant name** (what visitors see) and pick a **Tone**: **Warm**, **Professional**, **Concise** or **Luxury**.
3. **Your charter.** Under **Your charter**, write in your own words what you specialise in, the areas you cover, the languages you speak and how you like to work. Your assistant uses it when visitors ask about you.
4. **Do’s and don’ts.** Under **Do’s and don’ts**, add short rules to **Always** and **Never**, or tap a suggestion. A few rules are always on for every website, like never putting a price on a home.
5. **First impression.** Write the **Greeting** visitors see when they open the chat, and up to four **Suggested questions** they can tap.
6. **Hand-off and save.** Under **Hand off to you when…**, choose when it brings you in: someone wants to see a home, someone is thinking of selling, or it can’t answer a question. Click **Save**.

## Questions

### Where do the leads from chats go?

To your **Leads**, like any other enquiry, with a short summary of what the visitor asked.

### Can I read the conversations?

Yes. Go to **Business** → **Website chats**.

### Will it give visitors a price for their home?

No. It never values a home or predicts prices. It offers your home evaluation form and the request comes to you.

### The page says “Part of the AI add-ons”.

Your website doesn’t have the website assistant on yet. Start your free month first: see [How to start your AI free month](https://www.realtyterminus.com/help/how-to-start-your-ai-free-month).

## Related

- [How to start your AI free month](https://www.realtyterminus.com/help/how-to-start-your-ai-free-month.md)
- [What Ask AI can and can’t do](https://www.realtyterminus.com/help/what-ask-ai-can-and-cant-do.md)
- [Where do I find the leads from my website?](https://www.realtyterminus.com/help/where-to-find-your-leads.md)

Source: https://www.realtyterminus.com/help/how-to-set-up-your-website-assistant · RealtyTerminus Help Centre · last updated October 28, 2026