# How to send a support request

> In your admin go to Account, then Help & support, click New request, pick a topic, write a subject and message, attach screenshots if they help, and click Send request; we reply by email within 5 business days.

- Product: RealtyTerminus (DIY real estate websites)
- Category: Account & support
- Plan: Every plan, including Free
- Where in the admin: https://my.realtyterminus.net/account/support/new
- Updated: 2026-10-18
- Web page: https://www.realtyterminus.com/help/how-to-send-a-support-request

Help from real people is included on every plan. We reply within 5 business days (Monday to Friday, except holidays), and most requests are answered sooner. No phone or live chat.

## Steps

1. **Open Help & support.** Open **Account** → **Help & support**, or click the question-mark icon at the top of the admin. Click **New request**.
   ![The Help & support page explaining how support works, with the New request button and your open and closed requests.](https://www.realtyterminus.com/help/img/support-list.webp)
2. **Describe the problem.** Pick a topic (**Website**, **Listings & MLS®**, **Domain**, **Billing**, **Templates & design** or **Other**), write a **Subject** and a **Message**: what you were trying to do, and what happened instead.
   ![The New support request form with topics, Subject, Message, Attach files and Send request.](https://www.realtyterminus.com/help/img/support-new.webp)
3. **Attach screenshots.** Click **Attach files** to add screenshots or a PDF (up to 5 files, 10 MB each).
4. **Send.** Click **Send request**. We include your website, plan and the page you were on so you don’t have to explain them.
5. **Read and answer our reply.** You get an email when we answer. Reply in the request in **Help & support** so the whole conversation stays together. Click **Close request** when you’re done, or **Reopen** a closed one.

## Questions

### Should I send my password?

Never send passwords or card numbers. We will never ask for them.

### Can I get faster replies?

Yes, with the Priority Support add-on: a reply within 1 business day. See [What is Priority Support?](https://www.realtyterminus.com/help/what-is-priority-support)

## Related

- [What is Priority Support and how do I get it?](https://www.realtyterminus.com/help/what-is-priority-support.md)
- [How to cancel your plan](https://www.realtyterminus.com/help/how-to-cancel-your-plan.md)

Source: https://www.realtyterminus.com/help/how-to-send-a-support-request · RealtyTerminus Help Centre · last updated October 18, 2026